FAQs

No. During winter, you can walk to the ski resort entrance.
In summer, having a car is highly recommended to explore Bariloche and its surroundings, although it is not mandatory.

The hotel does not rent equipment or sell lessons directly, but we provide guidance and recommendations for all ski-related services during the winter season.

It depends on the rate or promotion you booked. You can check your reservation confirmation or contact us if you have any questions.
If included, we deliver a full continental breakfast to your room at the time agreed upon during check-in. Otherwise, all rooms have a fully equipped kitchen where you can prepare your own meals, or you can arrange breakfast upon arrival and pay for it at check-out.

During the winter season, the hotel offers an à la carte restaurant with dinner service served in the rooms. Just light your wood-burning fireplace and enjoy our homemade Patagonian cuisine in the comfort of your room.

Outside the winter season, this service is not available. There are several restaurants nearby within walking distance, or you can use your room’s fully equipped kitchen.

Check-in is from 3:00 PM and check-out is until 10:30 AM.
During summer, reception closes at 10:00 PM. If you plan to arrive later, please contact us in advance to arrange your check-in.

During the summer season, we welcome well-behaved dogs. Availability is limited, and pets cannot be left alone in the rooms. It is always necessary to check availability and costs before booking.
In winter, pets are not allowed.

Yes. We offer parking for guests, included in the accommodation rate.

We can help you arrange transfers and excursions through our trusted agency. Feel free to contact us for assistance in planning your stay.

The hotel does not have a spa or pool. However, all rooms include a private jacuzzi, and we can arrange in-room massage services—ideal for relaxing after a day of skiing or trekking.

To access the best rates and benefits, we recommend contacting the hotel directly via WhatsApp or email.

The hotel features an astronomical observatory, a unique and special Galileo experience, exclusive for our guests at no additional cost. Our amateur astronomer schedules visits based on availability and weather conditions. When conditions allow, on clear nights, we invite you to enjoy a guided tour of the Patagonian sky from the observation tower.

It is not possible to book this experience in advance, and we cannot guarantee that it will take place during your stay, but we do our best so all guests can enjoy this unique experience.

Cancellation policies vary depending on the season and rate. You can check the general policies on our website, but we recommend reviewing the specific details of your reservation at the time of booking. Some promotional rates are non-refundable and do not allow date changes or cancellations.